Grievance Redressal Mechanism – Accessibility Compliance

​

SEBI Circular dated July 31, 2025

In compliance with the SEBI circular, [Entity Name] has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

​

1. Dedicated Channels

Email
accessibility@[entity].com

Helpline
+91-XXXXXXXXXX
Mon–Fri, 9:30 AM – 6:00 PM

Web Form
www.[entity].com/accessibility

​

2. Grievance Process

• Accessibility-related grievances will be acknowledged within 2 working days.

• Resolution or response will be provided within 15 working days.

• For complex issues requiring additional time, the complainant will be clearly informed of the extended timeline.

 

3. Escalation Matrix

Level 1 — Nodal Officer
Mr./Ms. [Name]
Email: nodalofficer@[entity].com
Contact: +91-XXXXXXX

Level 2 — Compliance Head / Director / Partner
[Name]
Email: [Email Address]
Contact: +91-XXXXXXX